That we've lost the art of customer service is abundantly evident, but when companies resort to showcasing with pledges such as this 'bill of rights' we can be assured that the old fashioned adage of simply treating your customers as you would close friends has been lost.
So, we're left with the comforting, if false assurances that they are so serious about this they have codified their intentions, which is what companies do when all else fails.
As you wrote, just let them compete for our business by hiring competent people and training them well.
Comments
Excellent, Joshua! :)
Posted by: Elizabeth | March 1, 2007 8:08 AM
That we've lost the art of customer service is abundantly evident, but when companies resort to showcasing with pledges such as this 'bill of rights' we can be assured that the old fashioned adage of simply treating your customers as you would close friends has been lost.
So, we're left with the comforting, if false assurances that they are so serious about this they have codified their intentions, which is what companies do when all else fails.
As you wrote, just let them compete for our business by hiring competent people and training them well.
Philip Mella
Posted by: Philip Mella | March 1, 2007 1:59 PM
service?
we don't need no stinking service.
and, you speak of law suits as if they were a bad thing.
why.?
Posted by: dov | March 5, 2007 5:35 PM