Checking in With the Mother Ship
Jonathan Sabin of Mangled Cat is in town this week, and we had a chance to get together at the company store last night, and chew over his new HP Tablet PC, business in general, and Howard Schultz's creation, in particular.
Jonathan has completely drunk the KoolAid Latte for the place, but it's hard to argue with him on objective grounds. As part of their training, Starbucks employees each get a copy of Pour Your Heart Into It, and Schultz makes a point of stopping by to autograph every copy. Starbucks really hit its stride when he took over, so there's a question as to whether or not it qualifies as Good to Great, or just great, but if you're looking for a case study to do on your own, there are worse places to start.
Posted by joshuasharf at January 26, 2005 08:48 AM
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