January 24, 2005United Out of Bankruptcy?From flying to United. The Rocky is reporting typically optimistic comments from United CEO Glenn Tilton that the airline will be out of receivership by the fall. Where have we heard this before? Nobody wants United to die - there are too many jobs at stake locally - but the airline's been operating in backruptcy for over 2 years. Labor and management reached sweet deals which drove up the industry standard and have helped contribute to the airlines' recent malaise. But merely undoing those contracts won't solve the problem. United has both a customer service and a cultural problem. I have never encountered the kind of rudeness that I have at a United ticket counter. United doesn't seem to have a culture of improvement that the smaller airlines have. I don't think it'll be able to overhaul its outdated hub system, destined to become more outdated as the FAA permits point-to-point flying rather than forcing prescribed routes. Posted by joshuasharf at January 24, 2005 06:14 AM | TrackBack |
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